V.A.C.® Therapy System Patient Support

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Get help with V.A.C.® Therapy, when you need it most.

We know that having a wound can be a challenging and scary experience, but your doctor feels that V.A.C.® Therapy is a positive and effective way for managing your wound. This site was developed to help you better understand V.A.C.® Therapy and provide you with best use practices once the therapy is prescribed by your doctor. If you have questions about the benefits or the risks of V.A.C.® Therapy, please contact your doctor.

 

Download the MyWoundHealing™ Mobile App



  • My V.A.C.® Therapy Unit
  • Troubleshooting
  • Patient Education & Resources

My V.A.C.® Therapy Unit

The V.A.C.® Therapy System is a medical device that promotes wound healing by applying negative pressure (a vacuum) to your wound. Your wound is covered by a dressing that protects the injured area. It is important that you do not change the settings on your V.A.C.® Therapy System unless instructed to do so by your doctor or nurse. These settings control how much negative pressure is applied to your wound. Also, never remove your wound covering unless told to do so by your doctor or nurse.


To give your wound the best chance to heal while on V.A.C.® Therapy System, you should leave the unit running and on the wound for a least 22 hours every day. That may seem like a lot of time, but this promotes healing. Below are a few of the questions many ask when getting started with V.A.C.® Therapy.

 

FAQ

How does V.A.C.® Therapy feel?

Most patients describe V.A.C.® Therapy as a non-painful, mild pulling sensation that, in most cases, is not noticeable after a few minutes. Wound comfort may vary by individual person. The wound may become tender or itch as it heals; this is usually a good sign. If itching or discomfort persists, please contact your doctor.


How long do I need to wear the V.A.C.® Therapy Unit each day?

Keep V.A.C.® Therapy on for at least 22 hours a day.


Can I move around while on V.A.C.® Therapy?

Yes. The V.A.C.® Therapy System is lightweight and was specifically designed to provide flexibility and freedom of mobility, your ability to move around depends on your condition, the wound location and the treatment your doctor has prescribed.


Can I shower between dressing changes?

The clear V.A.C.® Drape is waterproof. You can wash or shower with the dressings in place and with the tube clamped (closed off). Turn off the unit and unplug it from the electrical outlet. Warning: Do not take the therapy unit into the bathtub or shower.


What does the foam dressing look like when therapy is on?

Your doctor may prescribe a V.A.C. GRANUFOAM™ or V.A.C. WHITEFOAM™ dressing for your wound type. The V.A.C. GRANUFOAM™ Dressing will shrink down and wrinkle like a raisin when V.A.C.® Therapy is working. The V.A.C. WHITEFOAM™ Dressing may only have a few wrinkles.

 


How do I know the V.A.C.® Therapy device is working?

The therapy status bar at the bottom of the touch screen displays specific therapy information. The spinning icon shows that negative pressure is being applied. Another way to tell if negative pressure is being applied is the foam dressing will be collapsed. You may also see wound fluid moving in the tubing.


How to properly use the ACTIV.A.C. Therapy System Carrying Case

CARRYING CASE

There are 2 different types of ACTIV.A.C.™ Therapy System carrying cases, which vary by the type of therapy unit you have.

ACTIV.A.C.™ Therapy System

Place the therapy unit into the case so that the touch screen, power button and charge port are visible through the cut-outs on the carrying case.

ACTIV.A.C.™ Therapy System with iOn PROGRESS™ Remote Therapy Monitoring

Place the therapy unit into the case, canister first and run the tubing up the back of the device. Position the unit so that the touch screen, power button and charge port are visible through the cut-outs on the carrying case.

-Keep the therapy unit in the upright position.

-Keep the therapy unit in the carrying case when in use.

-Keep the touch screen facing up if the therapy unit is placed on a level surface such as a table.


Use the adjustable strap to wear the carrying case across your chest.

Do not wrap the carrying case strap, power cord or dressing tubing around neck.

 


ACTIV.A.C.™ Therapy System – Battery Life and Charging

BATTERY CHARGING INSTRUCTIONS
The ACTIV.A.C.™ Therapy Unit contains a rechargeable battery. This battery is charged using the power supply and cord that comes with the unit. 

The battery is not user accessible or serviceable. To avoid damage to the therapy unit, use only the power supply and cord that come with the unit. 

It should take about 6 hours to fully charge the battery. Once fully charged the therapy unit will provide up to 14 hours of use.


Caring for your ACTIV.A.C.™ Therapy System

CARE AND CLEANING

It is recommended that you clean your ACTIV.A.C.™ Therapy Unit weekly.

CLEANING THE TOUCH SCREEN

1.Press the Screen Guard button on the Home screen.
2.Use a soft cloth to gently clean the touch screen.
3.Press the 1 button then the 2 button on the Screen Guard screen to return to the Home screen.
-Do not use any liquid on the touch screen
-Do not press too hard on the touch screen while cleaning.

CLEANING THE THERAPY UNIT

1.Unplug the therapy unit.
2.Clean the therapy unit and carrying case with a damp cloth and mild soap and water solution.
-Do not use bleach.

How to set and use the Screen Guard Feature

  1. To activate the Screen Guard press the LOCK button on the Home Screen.
  2. To deactivate the Screen Guard press the 1 button, then the 2 button on the screen to return to the Home screen

Troubleshooting


The V.A.C.® Therapy system is smart. It was designed not only to provide negative pressure wound therapy, but also, to let you know when something is keeping it from functioning correctly. Before it alerts you to an issue, it tries to fix itself. Only when the system can’t fix the problem on its own will it decide to alert you. This can happen for a variety of reasons including when an air leak is detected in your dressing or even if your battery isn’t fully charged. To understand what your device is trying to tell you, look at the touch screen. It will prompt you with specific messaging helping you decide what to do next. For information on how to resolve specific issues causing alarms please see the guide below or reference your V.A.C.® Therapy System Therapy Information Guide that came with your V.A.C.® Therapy System.

Introduction to Alarms

 

FAQ

Leak Alarm

Battery Critical Screen No Links

This alarm is fixed by finding and stopping the leak.

1. Check the tubing connectors between the dressing and the canister. Make sure they are properly locked.

2. Make sure the canister is properly installed onto the therapy unit. When the canister is properly installed, it cannot be removed by gently pulling it away from the unit.

3. Use SEAL CHECK™ Leak Detector to find the leak at the dressing.

4. Make sure your therapy is on.

5. Using light pressure, move your hand and fingers slowly around the edges of the drape and the SENSAT.R.A.C.™ Pad.

6. Watch the bar graph and listen to the audible tone. The bar will get shorter and the frequency of the audible tone will decrease when the leak is found.

7. If the leak persists or you cannot find the leak, call your doctor, nurse or KCI (800) 275-4524.


Battery Critical Alarm

Battery Critical Screen No Links

This alarm is fixed by recharging the battery.

1. Connect the therapy unit to a wall outlet using the power supply.

2. Press Reset to return to the Patient Mode Home Screen.

3. Make sure your therapy is on. The On/Off button will be green.

4. Press the On/Off button to restart therapy if needed.


Canister Full Therapy Interrupted Alarm

Canister Full Therapy Interrupted Screen No Links

This alarm is fixed by changing the canister.

1. Use the graduated marks on the canister to check the fluid level. A full canister is about 300mL.

2. If the canister is not full, press Cancel.

3. If the canister is full, change the canister.

4. Press Reset to return to the Patient Mode Home Screen.

5. Restart therapy by pressing On/Off.


Canister Not Engaged Alarm

Canister Not Engaged Screen No Links

This alarm is fixed by reinstalling the canister.

 1. Press the canister latch to remove the canister.

Inspect the canister and therapy unit for:

-Debris between canister and therapy unit

-Two silicone seals

-Two canister bumpers

3. If seals or bumpers are missing contact KCI.

4. Reinstall the canister, Make sure that it is fully engaged and latched. An audible click should be heard when the canister is properly installed.

5. Press Reset to return to the Home Screen.

6. Press On/Off to restart therapy.

7. If the alarm cannot be fixed, call KCI (800) 275-4524 or your healthcare provider.


Blockage Alarm Therapy Interrupted

Blockage Alarm Therapy Interrupted Screen No Links

This alarm is fixed by checking the tubing for crimps kinks or blockages.

1. Make sure both clamps on the tubing are open.

2. Make sure the tubing is not kinked, crimped, or blocked in any way.

3. If the Blockage Alarm Therapy Interrupted remains after completing steps 1 and 2, lower the therapy unit and tubing to level with or below the wound site.

4. Press Reset to return to the Patient Mode Home Screen.

5. If the alarm persists or you cannot find the blockage, call KCI (800) 275-4524 or your healthcare provider.


Low Pressure Alarm Therapy Interrupted

Low Pressure Alarm Therapy Interrupted Screen No Links

This alarm is fixed by checking the tubing.

1. Make sure both clamps on the tubing are open.

2. Make sure the tubing is not kinked, crimped, or blocked in any way.

3. If the Low-Pressure Therapy Interrupted Alarm remains after completing steps 1 and 2, lower the therapy unit and tubing to level with or below the wound site.

4. Press Reset to return to the Patient Mode Home Screen.

5. If the alarm persists or you cannot find the blockage, call KCI (800) 275-4524 or your healthcare provider.


Therapy Inactive Alarm

Therapy Inactive Screen No Links

This alarm is fixed by restarting therapy.

1. Press Reset to return to the Patient Mode Home Screen.

2. Press On/Off to restart therapy.

If therapy is not desired, turn the therapy unit off using the power button on the front of the unit.

Warning: If the therapy unit will be off for more than two hours, call your doctor or nurse right away. Without power to the therapy unit, your dressing will need to be replaced.


System Error Alarm

System Error 9 Therapy Interrupted Screen

This alarm is fixed by restarting the therapy unit.

1. Record the error number.

2. Turn the unit off and then on using the Power button on the front of the unit.

If the alarm persists, call KCI (800) 275-4524 . Be sure to give them the error number.

Warning: If the therapy unit will be off for more than two hours, call your doctor or nurse right away. Without power to the therapy unit, your dressing will need to be replaced


Service Timer Expired Alert

Service Timer Expired Screen No Links

This alarm is fixed by entering a new service timer code into the unit.

1. Contact KCI (800) 275-4524 for a new service timer code.

2. Press Enter Code to enter the code into the therapy unit.

Patient Education & Resources

  • Healing Journey
  • Materials for Download
  • Mobile App

Healing Journey

Introduction to V.A.C.® Therapy – “What’s in the Box”

The Basics of Wound Healing and How V.A.C.® Therapy Helps

Life with V.A.C.® Therapy

Living with a Wound

Returning the ActiV.A.C.™ Therapy System to KCI After Therapy is Over

MWH

The MyWoundHealing™ App was designed with patients like you to help take control of your experience while on V.A.C.® Therapy. Based on what we learned, we developed the following features to help you on your journey.

-Daily task reminders break at-home care into manageable action items.

-My Healing Tracking helps you monitor healing progress over time

-Seamless and personalized supply reorder directly in the app saves valuable time.

-On-demand access to educational articles and videos

-Access to 24/7 support - Troubleshooting Articles & Videos, Access to KCI and Virtual Therapy Specialists