Acelity is committed to providing customer service, including
product reimbursement education and resources, to clinical
providers and healthcare facilities that use Acelity products.

Acelity Reimbursement Support

The Acelity Reimbursement Education Hotline is staffed by reimbursement specialists offering assistance with the following:

  • Coding Education
  • Published Coverage Guidelines
  • Reimbursement Support

New Customer Setup/Service Agreement

HHA FAQ Reimbursement for Disposable NPWT

Acelity Reimbursement Education Hotline

Available from Monday to Friday, 8am-7pm EST. (Closed on major observed holidays)

Contact Information

Tel:+1 800-668-6812
Fax: +1 844-965-9468
Email to:

*Reimbursement support is for US only

Reimbursement Webinars

Advanced Wound Dressings webinar:
Top 10 Medicare Coverage Tips to Ensure Patients Receive the Dressings Needed for Home Use. Click to HERE view webinar.

dNPWT Reimbursement:
Coding, Coverage and Payment.
Click to HERE view webinar.

dNPWT HHA Reimbursement:
All You Need to Know About HHA Billing of dNPWT Using the Medicare DDE System presented by Melinda A. Gaboury, COS-C.
Click HERE to register and view a full video replay.

PDGM: PDGM Analysis: Wound Care Impact presented by Melinda A. Gaboury, COS-C and Cindy Miller-Mikolajczyl, RN: EVENT

PDPM webinar: "Quality Outcomes and Use of Wound Modalities for PDPM." Click HERE to register and view a full video replay.