Frequently Asked Questions

Find the answers to frequently asked questions

  • For KCI

    Frequently asked questions about V.A.C.® Therapy

    V.A.C.® Therapy

    While V.A.C.® Therapy may initially seem more expensive, the clinical benefits may actually help facilities lower their overall cost of care. You can learn more about V.A.C.® Therapy demonstrated cost effectiveness.

    • Can you treat more than one wound with one therapy unit?
    • Can a hospital bill for V.A.C.® Therapy?
    • Gauze or foam dressings. Is there a difference?

    Can you treat more than one wound with one therapy unit?

    Yes. KCI has established two methods for connecting wounds to one therapy unit: “Bridging” and “Y-connecting.”

    Bridging can be accomplished when you have multiple wounds of similar pathology in close proximity to one another. The V.A.C.® Drape is placed on the intact skin between wounds, and a strip of foam is placed from one wound bed to the other over the draped skin. As long as all pieces of foam are touching each other, you can place the tubing in a central location and use one pump to distribute pressure throughout all the wounds.

    Y-connecting allows you to treat multiple, non-infected wounds that are a larger distance apart by using a connector that can support two separate tubing connections. Negative pressure in either situation is distributed across the wounds, yet controlled by one pump.

    Please reference the V.A.C.® Therapy Clinical Guidelines for more information.

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    Can a hospital bill for V.A.C.® Therapy?

    Yes, a hospital can include charges for the daily therapy unit rental and dressings and canisters on its bill. The charge is established in the hospital charge description master with an association to the following UB 92 revenue codes:

    Daily Unit Rental – UB92 code 947 (medical surgical supplies)

    Dressings and canisters – UB92 code 272 (sterile medical surgical supplies)

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    Gauze or foam dressings. Is there a difference?

    Yes, there is a clinical difference. Although the V.A.C.® GRANUFOAM™ Dressing (black foam) may seem like simple surgical foam, it has been specifically engineered to distribute NPWT. The hydrophobic, open pore structure of V.A.C.® GRANUFOAM™ Dressings adapt to the contours of deep or irregularly shaped wounds in order to provide equal distribution of pressure at the wound site. These open pores are also manufactured under specifications to achieve a 400-600 micron pore size to help create an environment that promotes wound healing.

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  • For Systagenix

    Q: How does the new Systagenix packaging affect me?

    A: The New Packaging is part of the new re-brand for Systagenix; this will make choosing your wound care products even easier!
    Customer Information: Change of packaging

      Systagenix are proud to announce a bold new change of our product packaging.
      The following Systagenix products will be affected by this change:
    • TIELLE™ Hydropolymer Adhesive Dressing with LIQUALOCK™ Advanced Absorption Technology (Classic, Lite, Max, Ultra, Plus, Border, Packing, Sacrum, Plus Sacrum, and Plus Heel)
    • ADAPTIC™ Non-Adhering Dressing
    • SILVERCEL™ NON-ADHERENT Antimicrobial Alginate Dressing with EASYLIFT™ Precision Film Technology
    • SILVERCEL™ Antimicrobial Alginate Dressing
    • PROMOGRAN™ Matrix Wound Dressing

    These changes will only affect the packaging; the products themselves will remain the same fantastic dressings they have always been.


    Q: Can I send my old packaging back?

    A: All product attributes remain unchanged and so it will not be necessary to return old packaging. The product packaging change does not impact the Systagenix returns policy.

    Q: Why is the packaging changing?

    A: This is part of a wider change in Systagenix branding and is a part of our communications strategy. We have aimed to make the product name as clear as possible on the packaging to ensure supply and stock management is easier for you.

    Q: What should I do with product in old packaging?

    A: All product attributes remain unchanged, and so it will not be necessary to return old packaging. Only the outer packaging is changing. What is inside is the same.

    Q: Will this create supply issues?

    A: We do not envisage there will be any supply problems as a result of the packaging change.

    Q: What is changing?

    A: The graphics of the carton, the inner pouch, and instructions for use. The products themselves, size, and registration will remain unchanged.

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