Develops proprietary negative pressure technologies, like the V.A.C.® Therapy System, that have revolutionized the way in which caregivers treat a wide variety of wound types.
Contact KCI for Customer Support
KCI Customer Support is available to answer your questions regarding billing, reimbursement, or product-related clinical and technical support, 24 hours a day 7 days a week
KCI Express® is an online product ordering and customer service platform designed for our acute and post-acute customers. KCI Express® simplifies the entire ordering process, including initial order submission, delivery, tracking, analysis, and service via an intuitive web-based browser interface.
Home Care Ordering Status
This online portal allows users to check the status of Initial Home Care Orders for the V.A.C.® Therapy System. Along with providing a status update, the portal also lists which elements are needed to release the order for placement, allowing users to proactively send in needed information and speed up the release and placement of the product.
Acelity Advantage Center
The Acelity Advantage Center is staffed with trained customer service professionals to assist with order placement, product discontinuation, and general inquiries. Acelity Advantage Center can be reached at +1 800-275-4524, 24 hours a day 7 days a week.
KCI Service Centers
With numerous service centers throughout the country, KCI is able to support your patient care needs:
Timely pickup and delivery of KCI products
Cost-effective maintenance and repair
Convenient access to all home care markets
Response Team Technical Contact Center
With 24-hour availability, KCI is able to provide troubleshooting support for all V.A.C.® Therapy devices:
Helps provide on the spot problem identification and resolution or service work order submission
Convenient telephone access for all care settings
To access this service, please call +1 800-275-4524 and select option 3 from the main menu, or you may ask for product technical assistance.
The KCI Order Fulfillment department works closely with Medicare, Medicaid, Managed Care and private insurance companies to determine coverage and ensure claims are filed accurately for our home care patients. Our centralized clinical team works with payer case managers to provide support for ongoing medical necessity of V.A.C.® Therapy.
KCI Reimbursement Hotline
KCI is committed to providing customer service to clinical providers and healthcare facilities that use KCI products, including product reimbursement resources.
The Reimbursement Education Hotline is staffed by reimbursement specialists to offer assistance with the following:
Published Coverage Guidelines